This action can be accessed by finding the Tenancy and by right clicking on it and selecting Cancel Pre-Tenancy.
Cancelling a Pre-tenancy performs the following actions:
Refund Tenant – Select this option to transfer the holding deposit received back to the tenant. This will make a Payment Made To You
Transfer to Company Account – Select this option if you are retaining the deposit. This will use the Holding Deposit to pay a new charge of admin fee.
Transfer to Landlord – Select this option if you would like to transfer the holding deposit to the landlord.
When cancelling a Pre-tenancy and transferring the holding deposit and selecting Refund to Tenant or Transfer to Company Account)