How Your Data Is Stored
Acquaint can be deployed in various installation configurations, the following document details how and where your Acquaint data is stored and how it can be accessed.
Local Data Storage
In this configuration your data is held locally on your own server. You are therefore responsible for physical access to the server and the security of your office.
Data & Access
- Acquaint data stored in Microsoft SQL Server Database. Secure password protected access
- Optional remote access to server is via secure VPN (Virtual Private Network). All connections are authorised and administered by Bright Logic
Off Site Backups (Optional)
You can optionally subscribe to a backup solution provided by Bright Logic. Please check your contract / latest invoice to see if have this enabled.
Microsoft Azure Cloud Hosting
In this configuration your data is held on the Microsoft Azure Cloud platform and administered by Bright Logic. See details here on Azure capabilities to enable robust GDPR compliance.
Server Location
- Cloud Server and Services supplied by Microsoft
- Secure off-site data centres based in the EU
- Fully air-conditioned rooms which provide safety from gas, water, and fire
- 24 hour surveillance by highly qualified specialists
Server Platform
- Microsoft Windows Server
- Windows Firewall
Data & Access
- Acquaint data stored in Microsoft SQL Server Database
- Transparent SQL Data Encryption (TDE)
- Access to server is protected via a firewall allowing only specific IP addresses. All connections are authorised and administered by Bright Logic
Backups
- Daily backups made to EU location and stored within Azure Cloud
Backup Systems
For customers not hosted on Microsoft Azure, off site backups are maintain using one of the following providers.
LiveDrive
iDrive
- Web site www.idrive.com
- Industry standard 256-bit AES encryption for transfers and storage
- US based data storage
- Compliance statement : www.idrive.com/compliance-statement
Bright Logic Access to Your Data
Bright Logic will not directly access your data unless you have requested support assistance with dealing with a query. There are two levels of data access that we may required to provide assistance:
Level 1 – Remote Access Support
We use a remote access software application called ISL (https://www.islonline.com) which is built into Acquaint CRM. To request help a customer would:
- Click on the HELP menu in Acquaint
- Select the option “Request remote support”
- ISL will download and launch
- The customer will enter in the support number
The application will launch and the support staff will be able to see the customer screen and be able to assist with the query raised. After the session the support staff will disconnect and will not take a copy of any data with them. They will hold in strict confidence and treat as highly confidential anything they have seen when providing support.
Level 2 – Request Backup Of Data
If forensic and deep examination and correction is required:
- A backup of the Acquaint database will be taken and this will be delivered securely to Bright Logic servers
- The database will be restored so that we can then examine and provide a correction or solution
- After this support ticket is concluded the database is deleted within 2 days