SMS Text Messages

SMS Text Messages can be sent to any Contact, with a valid mobile number from the Contacts screen. Our SMS Reply service (chargeable) provides the ability to allow recipient to reply to your messages.

 

Send a SMS Text

 

  1. To send a SMS Text :
    1. From a Contact find the Contact click SMS Text.
    2. From a Property click SMS Text and select the Contact.
  2. Select the SMS Text Template.
  3. The contents and behaviour of a SMS Text is based upon the SMS Text Template. Insert any additional merge fields as required by clicking on Insert Field.

 

  1. Check the details before sending by clicking on the Preview tab.
  2. When you are happy click Send.

 

Keep track of SMS Text Messages via the Home Page and buy additional SMS Text Credits from here.

 

An SMS footer can be specified in that is applied to all SMS texts sent in File ->Configuration -> Site/Branch ->SMS Footer Text

 

SMS Texts can be sent in bulk i.e. to many Contacts, from the Reports screen

The history of all SMS Texts sent to a Contact can viewed on the Correspondence tab

SMS Texts credits must be pre-purchased in batches.

A normal SMS Text messages is 160 characters in length. If a message exceeds 160 characters it will be sent as multiple texts and incur the cost of additional credits. These messages will be reconstructed by the recipient mobile, and appear to be a single message.

For appointment confirmations you may find it useful to include the Name and Mobile numbers of Users attending the appointment so they can be contacted easily if there is a problem.

 

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