Contacts & communication
Every applicant, vendor, landlord and tenant in one searchable place, with notes, tasks, labels and full correspondence history.
Acquaint CRM
The complete CRM for estate & letting agents
Sales, lettings and property management in a single platform - built to cut repetitive admin and trusted by agents across the UK & Ireland for over 20 years. Configurable from a single office to a national franchise.
Competitive pricing that scales with you · Rolling monthly contract · UK-based support, no ticketing
20+Years trusted by agents
Read our Google reviews - rated 5.0 out of 5
Personalsupport - no ticketing
Competitivepricing that scales with you
One system, every part of the job
Everything an agency needs, in one place
Acquaint brings your contacts, properties, sales, lettings, accounts, diary and marketing together - so your team stops re-keying data and starts winning more business.
Property listings
Sales and rental properties with unlimited photos, floorplans, virtual & audio tours, EPCs, brochures and window cards.
Applicant matching
One-click matching of applicants to suitable properties, with market position, full match history and feedback notes.
Sales & progression
Configurable milestones, a visual chain and at-a-glance dates for contracts, searches and surveys.
Lettings & client accounting
Tenancies, deposits and rent demands with double-entry client accounts, automated statements and reconciliation.
Property management
Work orders, online tenant maintenance requests, certificate expiry reminders, inspections, rent reviews and key management - sign keys in and out by contact with a full audit trail.
Diary & appointments
An office diary by user, department or branch, with email/SMS confirmations, automatic appointment reminders, automatic property feedback requests and Outlook sync.
Telephony (CTI)
Screen pops on incoming calls, one-click dialling and call logging with any TAPI 2.x phone system.
Marketing & communications
Email designer, bulk email and SMS, letters and brochures - all logged against the contact. Marketing & communications →
eSigning with Signable
Send contracts, tenancy agreements and terms of business for legally binding electronic signature through our Signable integration - tracked and logged against the record.
Compliance & GDPR
GDPR-ready contact handling, certificate expiry reminders and AML & referencing integrations. Compliance & GDPR →
Reporting & KPIs
Management reports and KPIs across contacts, properties, lettings, diary and finance - preview, email or export.
Lettings & client accounting
Run lettings and the books in one place
From the first viewing to the year-end statement, Acquaint handles the money side of lettings accurately and automatically - no separate accounts package required.
What’s included
- Deposits and TDS scheme handling (custodial & insured)
- Rent demands, receipts and arrears tracking
- Automated landlord statements and one-click year-end
- Batch payments to landlords and contractors
- Double-entry client accounts and bank reconciliation
- Non-resident landlord (NRL) tax for the UK & Ireland
Sales & progression
Keep every sale moving
Track each sale through your own milestones and see the whole chain at a glance, so deadlines are met and nothing slips between offer and completion.
From offer to completion
- Configure your own progression milestones
- Visual property chain
- At-a-glance dates for contracts, searches & surveys
- Allocate properties to staff for progression
- Produce branded commission invoices
Acquaint Web
Work from anywhere
Acquaint Web is the browser and mobile companion to Acquaint CRM - a streamlined view of the core system for when you’re out of the office. Pick up your diary, contacts and properties from any device, on desktop, tablet or smartphone.
On the move you can
- View contact and property details on any device
- Manage your diary and appointments
- Check and complete your tasks
- Handle certificates and property offers
- Send marketing and communication on the go
AI tools
AI built into your workflow
Generate property descriptions, enhance your photography and create polished listings in seconds. The AI tools are built into Acquaint and Acquaint Web, with pay-as-you-go credits and no separate subscription.
What the AI can do
- Write property descriptions and listings
- Declutter, restage and set the scene in photos
- Enhance and polish property photography
- Generate listing content from a few key details
- Pay as you go with credits - no extra subscription
Built around you
From a single office to a national franchise
Scales with you
One user to multi-user, multi-branch and franchise businesses - without changing systems.
Configurable & secure
Permissions, views, security levels and definable fields you control per user and branch.
Looked after
Automatic free updates, a full help centre and tutorial videos, plus UK-based phone & email support.
Connected
Works with everything you already use
Publish to your website, portals and social, import portal leads, sync Outlook email, and connect specialist tools - or build your own with the Open API.
80+ portals & social
Automatic daily feeds to Rightmove, Zoopla, OnTheMarket and more. Portal uploading →
30+ integration partners
Deposits, referencing, inventories, marketing, valuations and more. Integration partners →
Open API
A production-ready REST API with Swagger docs. Explore the Open API →
See it for yourself
Book a demo of Acquaint CRM
We’ll show you how Acquaint fits the way your agency works - at a time that suits you, with no obligation.