Screen pops
See the caller’s name and open their record the moment the phone rings.
Feature
Telephony that knows who’s calling
Connect Acquaint CRM to your phone system and turn every call into a logged, actionable record - with screen pops, click-to-dial and call reporting.
Part of Acquaint CRM · Works with any TAPI 2.x system · UK-based support
What it does
Your phone system, joined up with your CRM
Recognise callers, dial in a click, and keep a record of every conversation.
Instant contact creation
Create a new contact straight from the screen pop for unknown callers.
Click-to-dial
Start outgoing calls with one click, straight from any contact record.
Call logging
Log calls automatically against the right contact and property.
Call reporting
Report on call activity per user and per branch.
Any TAPI 2.x system
Works with any TAPI 2.0, 2.1 or 2.2 compliant telephone system.
Inbound
Answer every call already informed
When a call comes in, Acquaint recognises the number and pops the caller’s record on screen - so you can greet them by name and see their history before you say hello.
On every call
Less typing, more talking
Telephony integration removes the manual steps around every call.
With telephony you can
- See screen pops for incoming calls
- Open or create a contact from the pop
- Start outgoing calls with one click
- Log calls automatically against records
- Report on call activity per user and branch
- Connect any TAPI 2.x phone system
See it in action
See telephony in Acquaint CRM
Book a demo and we’ll show you call handling inside Acquaint.